Support

Help with Record.

Write to join@the-cast.org about anything below or anything it doesn't cover. It helps to say which assistant you were using, roughly when, and what you asked.

Connecting Record to ChatGPT or Claude

The steps for each are in the setup guide, with what each tool does and some questions to try.

Signing in

Company lookups and quick search need no account. When you ask for a researched answer or a strategy brief, your assistant shows a sign-in button: sign in with Google or make a free account by email, press Allow, and the answer carries on. If the sign-in page doesn't open or says something went wrong, start the request again from your assistant. Forgotten your password? Reset it here.

Your account and its limits

Every Record account is Connect, and it is free: company lookups and quick search whenever you like, and 10 researched answers and 2 strategy briefs a day. The limit is counted over the last 24 hours, so each answer or brief comes back 24 hours after it was used. When you reach it, Record says so in its answer. Your account page shows what you have used, and has a Request more button if you need more. Want answers tuned to how your team buys? Ask about your own evaluator.

Disconnecting an assistant

Remove Record from your assistant's connector or app settings. To cut it off from Record's side too, open your account page and revoke that assistant's connection; it stops working within a minute.

Your data

Record keeps the restructured reading of a question, never your own words. To get a copy of what your account holds, correct it, or delete it, write to join@the-cast.org. The detail is in the privacy policy.

A company profile looks wrong

Each profile is built from what the company states on its own website. If something is out of date or wrong, write to join@the-cast.org with the company's name and what needs changing. Vendors cannot pay to be included or to rank higher.

The fine print

Privacy policy · Terms of service. CAST Record is run by Human Belonging, 3 Aldren Street, Stafford Heights QLD 4053, Australia.